Club Horse F.A.Q.

Club Horse F.A.Q.

Club Horse F.A.Q.

In Club Horse F.A.Q. you will find the answers to the most frequently asked questions we receive about orders, shipments, purchases, deliveries, site registrations and all the services offered to our customers.
If you do not find the answer to your question, do not hesitate to contact us by sending an e-mail to customercare@clubhorse.shop.
We always reply and will do it as soon as possible.

Are all your products made in Italy?

Absolutely yes and only from Italian hands because our motto is “The best of Made in Italy dedicated to horses”.
Only the clothing, for now, and the mechanisms of our watches are not Made in Italy.
These mechanisms are produced in Japan by the same company that supplies the most important and famous watch brands.

How can I buy the products that interest me?

Buying on our online shop is fast, immediate and safe.
You can add the products you have chosen to your cart with the “ADD TO CART” button, after selecting the desired color or size.
After clicking, the contents of the cart will be displayed in the top right.
At this point you can continue shopping, view the cart by clicking on “VIEW CART” or complete the purchase by clicking on “CHECKOUT” on the right of the page or remove the product you do not want by clicking on the “X” button on the left of the product you want remove.
To complete the purchase as a registered user, just log in to recall your personal information, or register on the site if it has not been done previously.
Of course you can also buy without registering. You will be asked to choose a shipping and billing address.
In the next step it will be possible to choose between the available payment methods: credit card or Paypal.
Payment is completely secure because credit card data are protected from unauthorized access by means of an encrypted transfer of SSL (‘Secure Socket Layer’) data, which are not accessible to third parties.
Having made the necessary checks on the transaction, the order information will send a thank you message to inform you that the purchase has been completed successfully.

Does filling the cart oblige me to purchase?

No. You can do all the tests you want and then decide not to complete the order even though you have entered the products in the “Cart”.

When does the purchase procedure end?

After entering the data necessary for the payment, you will be directed to the purchase confirmation page, with the number and date of the order.
A thank you message will inform you that the purchase procedure has been completed successfully.
Finally, an email containing the details of the order and the confirmation has been correctly received will be sent to the email address you have communicated to us.
If you have not received any communication within 24 hours, contact us by sending an email to customercare@clubhorse.shop.

Can I change an order?

Unfortunately, order changes are not possible. If you are in this condition send us an email to customercare@clubhorse.shop and we will try to help you.

What is your return policy?

You can return the product you received within 14 days, according to our conditions of sale which you can read on this page.
For any request write to customercare@clubhorse.shop
We always respond. None of our customers have ever been left alone.

How much is shipping?

All shipping to Europe and clothing are free.
For the United States and Canada there is a specific cost for each product. (Clothing excluded)

How long will it take for my order to arrive?

All our products are handmade and delivery times depend on the type of product you have chosen and you can read them next to each of our products.

How do I know where my order is?

After the first e-mail confirming receipt of your order, we will keep you informed about the preparation of your product and, once the shipment has been made, we will send you an e-mail with the link where you can track your order and the Tracking Number.

Can I receive my order at a different delivery address?

Yes. During the order compilation phase, you can select the flag under “SHIP TO A DIFFERENT ADDRESS?” and add a new shipping address, within the selected shipping country.

What payment methods are accepted?

We accept payments with credit and prepaid cards Visa, MasterCard and American Express and with PayPal.

Is shopping on the Horse Shop Club safe?

Yes. All transactions are protected thanks to the use of the most advanced technological and coding systems (SSL).

The Geotrust certificate also guarantees the highest level of protection of your data against unauthorized access, through the encrypted transfer of SSL (‘Secure Socket Layer’) data.

Why is payment declined at checkout?

If the payment is declined you must verify the card details or the payment information has been entered correctly:
– Selected Card Type
– 16-digit card code
– Security code on the back of the card.
– Card Expiry Date
If you are unable to resolve the problem, please contact your bank or payment service provider.Our customer service is always at your disposal by sending an email to customercare@clubhorse.shop

Can i get a discount code?

Our discount codes are reserved for subscribers to our mailing list for special occasions. If you want to register you are welcome and you can do it here. Thank you.

How can I make a return?

If you are not satisfied with your purchase, you have 14 days from the date you received the order to return the purchased products.
Read more in our conditions of sale here.
In case of wrong, damaged or defective product please contact our Customer Care by sending an email to customercare@clubhorse.shop We always reply.

How long will it take to get the refund?

All returned items will be refunded as quickly as possible and in any case within fourteen days from the date on which the shipment will be returned to the address we will indicate to you.
It can take three to seven business days to complete the refund, depending on your bank’s processing time.

How will i be refunded?

All returned items will be refunded to the payment instrument used for the purchase (credit card or Paypal), net of any import taxes or duties.

Is your site updated regularly?

Of course, to always offer the best to our customers.
However we are not foolproof and in case of problems please report them to customercare@clubhorse.shop and we will be grateful to you.

Do you have any other questions?

Contact us here and we will be happy to answer you,
Thanks for your time with us and see you soon.

Finally…

…finally, if you love horses as we love them, subscribe to our newsletter here and enter the world of those who love horses. We are waiting for you.
And if you want to write to us: info@clubhorse.shop. We always respond.
Thanks again and see you soon.

Club Horse F.A.Q.