F.A.Q.

F.A.Q.

Are all products made in Italy?

Absolutely and only by Italian hands because our philosophy is “The best of Made in Italy dedicated to horses and their elegance”.

Only clothing and the the mechanisms of our watches in not Made in Italy

This mechanisms are produced in Japan by those who supply the most important watch brands.

What is your return policy?

You can return if the product you received within 14 days, according to our conditions of sale.

For any request write to customercare@clubhorse.shop.

We always respond because none of our customers have ever been left alone.

How much is shipping?

All shipments to Europe and clothing are free.

For the United States and Canada there is a specific cost for each product. (Clothing excluding)

How long will it take for my order to arrive?

All our products are handmade and delivery times depend on the type of product you have chosen and you can read them next to each of our products.

How do I know where my order is?

After the first email confirming receipt of your order, we will keep you informed of the preparation of your product and, once the shipment has been made, we will send you an email with the link where you can track your order and the Tracking Number.

How can I pay?

It is very easy. At the cashier you can pay with PayPal or with your credit card.

Payment security

All transactions are external to our site and are protected and guaranteed.

We do not have access to any credit card information following payment.

Can I have a discount code?

We send discount codes to those who are subscribed to our mailing list for special occasions. If you want to register you are welcome and you can do it here.

Is your site updated regularly?

Of course, to always offer our customers the best.

However we are not infallible and in case of problems report them to customercare@clubhorse.shop and we will be grateful to you.

Do you have any other questions?

Contact us here and we will be happy to answer you.

Thanks for the time you spent with us and see you soon.

Club Horse is a Trademark Made Italy Ltd

20-22 Wenlock Road – London – N1 7GU – UK